Privacy Policy

Who We Are

This Privacy Policy describes how tavioantis (tavioantis společnost s ručením omezeným) collects, uses, and protects your personal information when you visit our website and use our underground cave boat tour services, including the Punkva cave underground river boat ride and Macocha abyss viewpoint guided tours. We are committed to protecting your privacy and handling your data responsibly in compliance with applicable data protection regulations.

Information We Collect

We collect various types of information to provide and improve our services:

• Contact Information: Name, email address, phone number, and address when you make a booking or contact us through our website
• Booking Details: Information about your tour reservations, including date, number of participants, and special requirements
• Technical Data: IP address, browser type, operating system, and pages visited when you access our website
• Cookies: We use cookies to enhance your browsing experience and analyze website usage patterns
• Communication Records: Correspondence between us regarding your booking, inquiries, or complaints

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill your tour booking and provide our services
• Consent: Your explicit agreement to receive marketing communications or use certain features
• Legitimate Interests: Our business interests in improving our services, preventing fraud, and website security
• Legal Obligation: Compliance with applicable laws and regulatory requirements

How We Use Your Information

We use your personal data for the following purposes:

• Processing and confirming your tour bookings and reservations
• Sending booking confirmations, reminders, and receipt information
• Providing customer support and responding to your inquiries
• Improving our website functionality and user experience
• Analyzing website traffic and user behavior through analytics
• Sending promotional materials or newsletters (with your consent)
• Ensuring website security and preventing fraudulent activity
• Complying with legal and regulatory obligations

Data Retention

We retain your personal information for specific periods depending on the type of data:

• Booking Records: Retained for up to 36 months after the tour completion for accounting, legal compliance, and customer service purposes
• Contact Form Submissions: Retained for up to 24 months after your last interaction with us
• Technical and Analytical Data: Retained for up to 14 months from collection date
• Server Logs: Retained for up to 12 months for security and troubleshooting purposes
• Marketing Communications: Retained until you unsubscribe from our mailing list

After these retention periods, we securely delete or anonymize your personal information. However, we may retain certain data longer if required by law or for legitimate business purposes.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can ask us to correct inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can limit how we use your information
• Right to Data Portability: You can request your data in a structured, commonly-used format
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Lodge a Complaint: You can file a complaint with the Czech data protection authority (Úřad pro ochranu osobních údajů)

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us remember your preferences, analyze usage patterns, and provide personalized content. We use both session cookies (temporary) and persistent cookies (longer-lasting). You can manage your cookie preferences through your browser settings or by visiting our cookie policy page. Please note that disabling cookies may affect certain website functionality.

Third-Party Services

We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering services. These include payment processors, email service providers, and analytics platforms. We ensure that all third parties comply with applicable data protection laws and use your information only as necessary to provide their services. We do not sell or rent your personal information to unrelated third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to protect your passwords and account information.

International Data Transfers

Your personal information is primarily stored and processed within the European Union. If we transfer data outside the EU, we implement appropriate safeguards such as Standard Contractual Clauses to ensure your data remains protected at a level equivalent to EU data protection standards.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13 without parental consent, we will delete such information promptly. For children aged 13-18, we provide additional privacy protections and encourage parental involvement in their online activities.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date at the top of this page. Your continued use of our website following the posting of revised terms means that you accept and agree to the changes.